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Thank you for taking our survey!
All questions are optional.
Overall, how satisfied are you with us as your lawyers?
Thrilled
Happy, but not thrilled
Unhappy
Very unhappy
We're very sorry to hear that - would you like a full refund?
After you click "Submit" we'll process your refund.
Yes, please provide a full refund
No, I don't want a refund
We'd really appreciate knowing where/how we felt short:
(This is entirely optional.)
1. Pre-Interview Worksheet
Did you use the Pre-Interview Worksheet?
Yes - I used it extensively
Yes - I used it a little bit
No - I went straight to the Interview
After using the Worksheet, did you feel prepared for the Interview?
Yes - very confident and prepared
I felt ok
No - I still didn't feel ready
How could the Worksheet be improved?
• Give longer explanations of the concepts?
• Provide more examples?
• Make it shorter?
(This is entirely optional.)
2. The Interview
Did the Interview feel approachable and easy to use?
Yes - very approachable and easy
It was ok
It could use improvement
Any thoughts on improving the Interview?
(This is entirely optional.)
3. Documents and Instructions
Does everything seem easy and understandable?
Yes, I feel confident about signing
No, it's confusing
I haven't look through them yet
Please describe the issue?
(If you describe the problem, we'll be in touch to help.)
4. Help/Support
Did you use our help/support services (email/phone/text)?
Yes
No
How did we do?
Quick and helpful
Quick, but not helpful
Not quick, but helpful
Not quick and not helpful
Even though you didn't seek out help, did you feel supported?
Yes - I appreciated knowing that help was available
N/A - I didn't need help because the materials covered my questions
Not really - offers to help felt insincere
5. Do you have any suggestions/feedback for things we can improve?
Yes
No
Your suggestions/feedback:
Last question - would you be willing to provide a testimonial?
Sure!
No thanks
Awesome! Please click "Submit" and we'll be in touch!
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